How do the Prepaid Monthly Plans work? Customers on Prepaid Monthly Plans need to make a payment for their full Monthly Access to ensure the account has a sufficient balance on the due date to receive the monthly minutes. Once granted, your monthly minutes are valid until the plan expiration date.
If you use all of your Anytime Minutes during the month, your account goes into Pay-Go mode. In Pay-Go mode you can use any remaining account balance to pay for additional minutes or texts. Voice minutes will be charged at the Per-Minute Rate After Allowance based on the plan you’ve selected. You can also make partial/multiple payments any time and use it for additional services or overage minutes if you deplete your monthly Anytime Minute allowance.
On your payment date, if a payment is made and your account balance is greater than or equal to your Monthly Access, the amount of your Monthly Access will be debited from your account and your monthly minutes will be granted. Monthly Access will be debited from your account on the same day every month. Back to top
What are the Prepaid Monthly Talk & Text Plans and how do they work? The Talk & Text Plans are the Talk Plans with a $20 Unlimited Text Bundle added to your account. On the Talk & Text Plans, with a sufficient balance to cover your Monthly Access and the $20 Unlimited Text Bundle, you will receive your monthly minutes based on the plan you’ve selected and unlimited text picture and video messaging to anyone on any network in the U.S. On these plans, the monthly minutes will renew on the same day every month and the Text Bundle will renew every 30 days. Back to top
What happens if I don’t have a sufficient balance for the Monthly Access on my due date? If you have an account balance, but your account balance isn’t greater than or equal to the Monthly Access when Verizon Wireless attempts to debit your account for the Monthly Access, you will still be able to use your service but will pay the Per-Minute Rate After Allowance for domestic voice calls based on the plan you’ve selected. Back to top
How do I know if the Prepaid Monthly Plans are the right plans for me? The Prepaid Monthly Plans are for customers who prefer the convenience of being on a monthly budget, like contract type plans without a long-term contract, or current prepaid customers who use a lot of voice minutes. Back to top
How do I purchase Prepaid Monthly Plans? You can purchase new service on the Prepaid Monthly Plans at a Verizon Wireless Retail Store or participating agent locations. Back to top
Can I change my current prepaid plan to a Prepaid Monthly Plan? Yes, with a Verizon Wireless device, current customers can change their current prepaid plan to a Prepaid Monthly Plans at a Verizon Wireless Retail Store or participating agent location, or by calling Prepaid Customer Care at (888) 294-6804. Back to top
What is Mobile to Mobile Calling? Mobile to Mobile Calling is calling with any of our more than 80 million Verizon Wireless customers anytime and anywhere from within the Prepaid Rate and Coverage Area. Mobile to Mobile Calling is unlimited on the Prepaid Monthly Plans. Back to top
When are Night & Weekend Minutes? Night Minutes are from 9:01 p.m. - 5:59 a.m. every day of the week. Weekend Minutes are from 12:00 a.m. Saturday to 11:59 p.m. Sunday. Calls made or received from within the Prepaid Rate and Coverage Area during these times are unlimited on the Prepaid Monthly Plans. Back to top
Where can I use my service with the Prepaid Monthly Plans? You can use your service in the Verizon Wireless Prepaid Rate and Coverage Area. Calls made or received outside of the Verizon Wireless Prepaid Rate and Coverage Area will be charged at a roaming rate of 20¢ per minute. Back to top
Services & Features
What features and services are available with the Prepaid Monthly Plans? Prepaid Monthly Plans includes Voice Mail, Caller ID, Call Waiting, Call Forwarding, 3-Way Calling, No Answer / Busy Transfer and Minute Meter, which provides pre-call, post-call and low balance notifications.
Other available services are Media Center/Get It Now®, Text Messaging, Picture & Video Messaging, Mobile Web, Ringback Tones, V CASTSM Music and VZ NavigatorSM, which all require compatible wireless devices with Verizon Wireless specific software. Airtime charges and additional fees may apply when using these services. Back to top
What is Text Messaging and how do I use it? What are the rates for Text Messaging? Text Messaging is the ability to send and receive messages using letters, numbers and symbols to other wireless users and email addresses from your wireless phone. You can send a Text Message to a 10-digit wireless number in the United States and/or Canada, or to any email address in the world.
On the Prepaid Monthly Plans, Text Messages are 20¢ per message sent (per recipient) or received. Back to top
What is Picture and Video Messaging and how do I use it? What are the rates for Picture and Video Messaging? Picture and Video Messaging lets you send and receive pictures and videos with your compatible Verizon Wireless Prepaid camera/video messaging phone.
Picture and Video Messages are charged at 25¢ per message sent and received, including messages to and from participating carriers in Canada, Mexico and Puerto Rico. Picture and Video messages sent to and received from participating carriers in other international locations are charged at 50¢ per message sent and 25¢ per message received. Back to top
What is Mobile Web and how does it work? What are the charges for using Mobile Web? Mobile Web allows you to browse the Internet and view the latest web content such as news, weather, sports and more. You can also read and send email and Instant Message using Yahoo, America Online and MSN.
Mobile Web usage is unlimited, for just 99¢ per day only on the days you use it. A Media Center/Get It Now capable device with Mobile Web is required. Not all content providers are available on all wireless devices. Charges vary by application where available. Back to top
Payments & Account Management
How do I make payments to my account? There are many options for making payments to your Verizon Wireless Prepaid service. Here's how:
My Verizon online - go to verizonwireless.com/myverizon to register and login to make a payment with a major credit or debit card (Visa, Discover, American Express or MasterCard only) or a pre-purchased Refill Card.
Sign up for Auto Pay and make automatic monthly payments from your major credit or debit card.
Call *611 from your wireless phone or (888) 294-6804 to make a payment with a major credit or debit card (Visa, Discover, American Express or MasterCard only) or a pre-purchased Refill Card.
Visit a Verizon Wireless Communications Store, or any of our participating agents or retailers, to make a payment.
Send a Text Message with your Refill PIN number to “VZPAY” (89729) and it will be added to your account.
When do payments made to my account expire? Does my account balance carry over with an additional payment? Once applied to your account, payments expire as follows:
$15 – $29.99 payments expire in 30 days
$30 – $74.99 payments expire in 90 days
$75 – $99.99 payments expire in 180 days
$100 or more payments expire in 365 days
If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date. Back to top
How can I view detailed account information for my Prepaid Monthly Plan? You can view your account information by registering and logging into My Verizon online, or with a Mobile Web capable device, through My Verizon on your handset. Back to top
How can I get my account balance and expiration date? You can get your account balance and expiration date by logging in to My Verizon or by pressing *611 from your wireless phone, or (888) 294-6804 from any phone, and following the prompts. Customers can also dial #MIN (#646) or #BAL (#225) airtime free to get account information. To make a payment customers can dial #PMT (#768) airtime free. Back to top
