How do I check my balance? There are two ways to check your balance. You can login to My Verizon online, and view your balance from the overview page (along with minutes used). Or, if you're on the go, you can dial #BAL + Send (airtime free) from your wireless phone. Back to top
How do I check my minutes used? There are two ways to check your minutes used. You can login to My Verizon online and view your minutes used from the overview page. Or, if you're on the go, you can dial #MIN + Send (airtime free) from your wireless phone. Back to top
How do I upgrade my equipment? You can upgrade your wireless phone online through My Verizon.
Checkout (enter shipping and payment information).
Please note: Pricing may vary based on the date you last received a discount on new equipment. To see if you are eligible for the New Every Two discount, login to My Verizon and click on the "My Phone" tab to view the New Every Two meter. Back to top
What do I do if my phone is lost or stolen? If your device is lost, stolen or accidentally damaged (including liquid and physical damage), and you are enrolled in Total Equipment Coverage or the Asurion Wireless Phone Protection program, file your insurance claim directly with Asurion.
First - If your equipment is lost or stolen, sign in to My Verizon online, and choose the 'Suspend/Resume Service' link under Quick Links on the overview page. You will then be guided through the steps to either Suspend or Resume your service. [You can also dial (800) 922-0204 (from any phone) and complete this task via our Interactive Voice Response (IVR)].
How do I download ringtones? Below are specific instructions on how to download custom ringtones on our most popular handsets. Please note the actual steps may vary from handset to handset, but the basic process is the same.
Access the Get It Now shopping menu on the handset.
Select "Get Tones".
Select the desired ringtone application.
Select the desired pricing option.
When finished downloading the chosen credits or uses, you will receive the message "App installed successfully. Would you like to run it now?" Select Yes.
You are now able to search through the application to locate the specific tone you wish to download. After selecting the desired tone, it will be downloaded to the handset and saved to the local memory on the handset.
Access the appropriate menu on the handset to change the ringer and select the downloaded ringtone as the default ringer.